Reviewed: De Hygienique Mattress and Sofa Cleaning Service

Special for our readers!

10% discount on De Hygienique's cleaning services!  To enjoy the promotion, appointment bookings must be made by 30th November 2013.  Please inform their Customer Service when booking the appointment that you got to know about De Hygienique through our blog.

People who have been to our house would usually comment on how neat and tidy it is.  They are being kind though, as I may be closer to having the obsessive compulsive disorder than just being neat.  But I have to admit, that when it comes to the cleanliness of my mattress and sofa, these are just about the tools I am armed with since moving into our new place in April 2012.

Just spray and tell yourself that it's clean.

Smack that!

Frankly, all Febreze does is to mask the odour and give you the impression of cleanliness (read about the dangers of Febreze).  And there's only so much your hand can do to dislodge dust by slapping on things, unless of course you are some martial arts expert, or Ip Man.

Ip Man's patented cleaning technique to achieve whiter whites.

So when De Hygienique approached us to give their cleaning services a go in exchange for a honest review, we gladly welcomed them into our house!

De Hygienique is Singapore's leading soft furnishing cleaning service provider, specialising in cleaning and sanitising of mattress, carpet/rug and upholstery. They are the first professional cleaning service provider in Singapore to introduce soft furnishing cleaning treatment using 100% dry, or low moisture, and chemical safe cleaning technologies from Europe.

Last Saturday, we tried out their 100% Dry and Chemical Free Mattress Cleaning Treatment as well as the Low Moisture Upholstery Cleaning Treatment.  Here's what we think of their service:

1. Timeliness

First impressions were good, as they arrived 10 mins early for the 9 to 11am time slot.  I'm sure many of you would have experienced service providers that arrive late for your bookings, leaving you frustrated as your other appointments for the day would have to be pushed back, or worse, cancelled.  So I was really pleasantly surprised to have them arrive and ready to start at 9am sharp!  However, their bookings are open from 9am to 6pm, Mondays to Saturdays, so I was a little disappointed to not have the option of choosing weekend nights.  That would really help many dual-income families like ours.

2. Efficiency

I was told by their Manager that they would send at least a team of 2 to each booking to ensure maximum efficiency.  Their training was very apparent too, as each step of the cleaning process was smoothly performed with no waiting around.  I didn't want to deliberately slow them down so that I could observe the actual service experience and I have to say that I almost didn't have time to take enough photos!  The Manager also mentioned that they would conservatively estimate the service duration based on the extent of the work, so that they can keep to the time slot communicated to customers.  For our session, they were super efficient (even with me buzzing around taking photos) and were done cleaning our 2 mattresses and 1 sofa in just 1 hour.  That to me is how service providers should be - under-promise and over-deliver!

3. Service knowledge

I was impressed with the product knowledge of the Manager.  He was able to explain in layman terms exactly how each step of the process contributes to the overall cleanliness of the mattresses and sofa.  I've had other service providers who would just go through the motion not knowing why they are doing what they are told to do, so De Hygienique's professionalism really impressed me.  No wonder they have been in the cleaning business since 2003.

Citrus spray to combat dust mites.

Tracking stickers provided so that you know when the last service was. Thoughtful!

4. Honesty

What I also appreciated was the honesty of the service.  The Manager did not mind telling upfront that the puke stains on my mattress (thanks to Aiden) cannot be removed by their system (luckily it gets covered up by bed sheets anyway!) and while deep sanitising of my fabric sofa will be achieved, the system will not be able to remove all stains.  His honesty put me at ease, as frankly, my main objective is having a well sanitised home rather than one that only looks clean.

Puke stains looking disgusting!

 5. Effectiveness

I will not bore you with the technical details of the service (you can read about it at De Hygienique's website), but it is obvious to me that their cleaning system does exactly what it says it does.

The mattress cleaning system thoroughly removed embedded dirt, dust particles, dead skin flakes and effectively eliminated microorganisms and allergens. Just look at how much rubbish it picks up on our bed after just 1 minute of treatment! Shocking that we are breathing in all these day in day out!

Demo time.

Dust! Dust everywhere!

They call it a system as they also use an in-built UV-C light that was specially designed for the purpose of disinfecting the mattress, as well as a chemical safe solution (sprayed on the mattress) that will help delay the re-infestation of dust mites.  The best part is that the system is 100% dry, so there is no downtime at all (how many of us are lucky enough to have spare beds in the house?)!

Well-trained staff.

Aiden's stuffed toys getting some sun while the bed is getting cleaned.

For the deep cleaning of our fabric sofa, the cleaning treatment included the thorough vacuuming of the sofa set to remove embedded dust and dirt particles, shampooing of fabric and sanitisation to eliminate bacteria and allergens.  In order to achieve deep cleaning, low moisture shampooing is used, so you would have to wait a couple of hours (and have good weather on your side).  Ours took almost 4 hours to dry though, but I suspect it was due to the rain outside (and a really dirty sofa that needed more shampoo!).

Starts with some serious vacuuming.

Time for the shampoo.  They are careful not to dirty your place.

Low moisture shampoo means minimum downtime.

Finally clean again!

 Conclusion

We would highly recommend De Hygienique to busy families with small children, as it is convenient, effective and also affordable.  There are no expensive packages to be tied to, or extravagant/fancy vacuum cleaners to purchase. Try it once and I'm sure you will be as impressed as us!  The proof is in the pudding sleeping! :D

Happy Aiden = Happy us.

Contact Details:

De Hygienique ( Asia ) Pte Ltd
53 Ubi Ave 1 #03-44 Paya Ubi Industrial Park Singapore 408934
Tel: (65) 6749-1950
Fax: (65) 6749-1179
Email: enquiries@dh-asia.com
Website: www.dh-asia.com
(RCB No.: 200308996K)